You can purchase TrekMate through our official website, social media platforms, and e-commerce stores like Kapiton. We also participate in pop-up bazaars where you can see the product in person. Follow our social media pages for announcements on upcoming sales and events.

TrekMate is best suited for small to medium-sized dogs up to 30 kg. For larger dogs, we recommend using TrekMate with additional supervision to ensure safety and durability. Always consider your dog's strength and behavior when selecting a leash.

The leash extends up to 4 meters, allowing your pet ample space to explore while keeping them safely under control. This length provides flexibility during walks while maintaining a secure connection. It also features a smooth retracting mechanism for convenience.

TrekMate's leash is designed to support dogs weighing up to 30 kg. It is made from high-quality materials to ensure durability and reliability. However, for stronger dogs, additional caution is advised.

 TrekMate is available in two colors: Black and Beige. These neutral tones complement any pet’s style while maintaining a sleek and modern look. We may introduce new colors in the future based on customer demand.

Yes, the built-in LED flashlight requires batteries, which are included with your purchase. The flashlight enhances visibility for nighttime walks, keeping both pet owners and their pets safe.

Yes, TrekMate is designed with durable materials that are resistant to water splashes, making it suitable for outdoor use. However, it is not fully waterproof, so submerging it in water can damage the flashlight. Always dry it properly after exposure to moisture.

TrekMate's leash is designed to support dogs weighing up to 30 kg. It is made from high-quality materials to ensure durability and reliability. However, for stronger dogs, additional caution is advised.

 You have the option to either book the shipping yourself or have it arranged by our staff. Just inform our team of your preference when placing an order. We will ensure that your package is securely packed before shipping.

You can meet up with our staff in the following locations:

DLSU, Taft Avenue

United Nations Ave., Taft, Manila City

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Alternatively, we can ship your order via courier services for added convenience.

Currently, we only ship within the Philippines. We are working on expanding our shipping options in the future. Stay tuned for updates on international shipping availability.

 We accept bank transfers via BPI and BDO, as well as mobile wallet payments like GCash. Please ensure that you send proof of payment after completing the transaction. Orders will be processed once payment is confirmed.

 You will receive an email confirming the receipt of your order. This confirmation ensures that your order has been successfully placed. If you do not receive an email, please contact our team.

We offer a 7-day return policy for defective or damaged items. Items must be unused and in their original packaging to qualify for a return. Contact our team to initiate the return process.

 Yes, TrekMate includes a 7-day warranty against manufacturing defects. This warranty does not cover damages caused by misuse, accidents, or normal wear and tear. For warranty claims, please provide proof of purchase and product issue details.

Please contact our team with your order details and photos/videos of the defective product. Our team will assess your request and provide further instructions. We aim to process replacement requests as quickly as possible.

Please contact our team within 7 days of receiving your order. We will arrange for the correct item to be sent to you at no additional cost. Ensure that the wrong item is returned in its original condition.

 You can reach us through email at itstrekmate@gmail.com or message us on our official social media pages. We are happy to assist with any inquiries regarding your order, shipping, or product concerns. Our team is committed to providing excellent customer service.

Our team is available from Monday to Friday, 8:00 AM to 6:00 PM (PH Time). Messages received outside these hours will be responded to on the next business day. We strive to provide timely and efficient support.

Currently, we operate online only, but we participate in bazaars and pop-up events. Follow our social media pages for updates on where you can see and purchase TrekMate in person. Event details will be posted in advance.

Yes! For bulk purchases, please contact us directly for special pricing and deals. We offer discounts for group purchases, resellers, and business partners. Let us know your requirements, and we’ll provide a quote.

 Follow us on social media to get the latest updates on new releases and exclusive deals. We also send out newsletters with special promotions and upcoming events. Stay connected to be the first to know about our latest offers.